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Voice Processing: Periphonics and Ameritech Form Strategic Alliance; Ameritech Will Market and Resell Periphonics Interactive Voice Response Systems -

Periphonics Corporation, a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration and Telecom Enhanced Network Services, has formed a strategic alliance with Ameritech, a provider of full-range communications services including comprehensive call center solutions. Ameritech will market and distribute Periphonics products and services, including its Voice Processing Series (VPS) Interactive Voice Response (IVR) systems.

"Periphonics is pleased to be a part of Ameritech's Call Center solutions offering," said Gary Conlin, Periphonics' vice president, sales, US and Canada. "Ameritech provides one of the most complete portfolios of professional call center solutions available in the industry today. Through strategic alliances with industry leaders like Periphonics, no one in the industry has more robust call center offerings or is better suited to tailor solutions to the specific needs of businesses than Ameritech."

"Customers want a wide selection of solutions as they prepare their call centers for the new millennium," said Ray Banas, vice president of Ameritech Call Center Solutions. "We are especially excited to be teaming with Periphonics because of their unmatched leadership and experience in the IVR industry with Advanced Speech Processing (ASP) technology, which we believe will drive the call centers of the future. Their flexible systems, comprehensive implementation and exceptional products and services offer our customers a great value."

Through Ameritech's portfolio of industry leading partners complete with integration capabilities, customers are able to simply contact Ameritech for all their needs when they want to improve or build a call center for the future. Through Periphonics, Ameritech is offering businesses the opportunity to improve the services they provide, while lowering their operating costs.

The Periphonics family of scalable IVR systems can be tailored to small, mid-size and large-scale installations. The Periphonics VPS includes PeriWorks, a suite of award-winning graphical user interfaces tools that provide a completely visual environment for developing applications and managing IVR networks.

Ameritech is also a direct Periphonics customer, having adopted Periphonics as their standard operating environment in 1992. Ameritech provides IVR services to customers over a five-state region through the deployment of Periphonics VPS9500, VPS7500 and VPS//VAS units.

Periphonics (www.peri.com) develops, markets and supports products and services for Computer Telephony Integration and for Telecom Enhanced Network Services using technologies such as Interactive Voice Response (IVR), speech input, messaging, fax and Web Browsers. The Company's products and services automate call and transaction processing, increase call center agent productivity, and often create new revenue streams for our customers. Headquartered in Bohemia, New York (Long Island), Periphonics has systems installed in more than 50 countries.

Ameritech serves millions of customers in 50 states and 40 countries. Ameritech provides a full range of communications services including local and long-distance telephone and data, cellular, paging, security, cable TV, Internet and more. One of the world's 100 largest companies, Ameritech (www.ameritech.com) has 71,000 employees, 1 million shareowners and more than $29 billion in assets.